Store Policy

Welcome to caknastore.my. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure it is protected.

Information We Collect

1. Personal Information: When you place an order or create an account, we collect personal details such as your name, email address, phone number, shipping address and etc.
2. Payment Information: To process payments, we collect payment details, including credit card information. This data is securely handled by our payment gateway providers.
3. Usage Data: We collect information about your interactions with our website, including IP addresses, browser type, pages visited, and the date and time of your visit.
4. Cookies: Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can adjust your browser settings to manage cookies.

How We Use Your Information

1. Order Processing: We use your personal and payment information to process and deliver your orders.
2. Customer Service: Your contact information allows us to respond to inquiries, provide customer support, and send important updates regarding your orders.
3. Marketing: We may use your email address to send you promotional materials, special offers, and newsletters. You can opt-out at any time.
4. Site Improvement: Usage data helps us understand user behavior, allowing us to improve our website’s functionality and user experience.

Information Sharing and Disclosure

1. Service Providers: We share your information with third-party service providers who assist with order fulfillment, payment processing, and website hosting. These parties are obligated to maintain the confidentiality of your information.
2. Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.

Data Security

We implement robust security measures to protect your personal information. We regularly review our security practices to prevent unauthorized access.

Your Rights

1. Access and Correction: You have the right to access and update your personal information by logging into your account or contacting us directly.
2. Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
3. Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe link in our emails or contacting us.

Your Agreement to These Terms

By using this Site, you indicate your agreement to this policy Your continued use of the Site after changes to this policy are posted will signify your acceptance of those changes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

caknastore.my would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer a refund or exchange once the order has been placed unless the product is faulty or defective.

Because of the nature of our product, we can accept returns for damaged or defective goods only.

On the rare occasion that your package/product arrives with signs of loss or damage. We strongly recommend checking the parcel properly while the courier is still present. If the items were damaged, please snap a clear photo of the damage part, consignment note, and overall packaging and email us at sales@caknastore.my for further instructions.

Disclaimer

Report any losses or damages promptly to us.

Notification must be made within Three (3) Days of delivery to sales@caknastore.my

Keep the original packaging until the issue solved

Only products purchased on Igreenfurniture.com may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept used product for refund or exchange, unless the product found defective or damage after assemble. Products which are not eligible for return or exchange will not be returned to sender and will not be eligible for credit. Costs to return items to Igreenfurniture.com are the responsibility of the customer.

General information for all returns:

1. All returned items must be un-open as they were originally received. Items returned in other than “like new” condition will not eligible for return and refund.
2. You will be responsible for shipping the products to the return address provided with the RMA number that we issue you.
3. Returned items are subject to inspection prior to issuing a refund.
4. A refund will be issued within 12 working days once the item has been inspected, which may take 30 days days to be processed by your credit card provider.
5. We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit; you will be responsible for filing a shipping claim.
6. Orders made via 3rd-party sellers, including Amazon, are not eligible for our return policy.
7. For fragile items such as mirrors or those containing glass, the recipient is required to check the goods condition on the spot upon receive. You are required to contact our customer service personnel if there are any goods damage issue within 24 hours. All damage claims will NOT be entertained after this period.
8. We provide a wide variety of standards in wood finishes and fabrics. Our finishes do not mask the grain and other characteristic of individual wood species. Pieces of the same type of wood will not look identical, and the appearance of finishes will depend on the natural colour of the veneer. Pin knots and gum pockets are inherent traits as wood is a naturally variable raw material. Such variances are not within our control and therefore, not considered as defects under the warranty.
9. Fabrics may vary in colour, texture, print or patterns, and sometimes may not be aligned at the joints. No guarantee can be made for exact matches of fabric such as those displayed in the showroom, with fabrics appearing on the final products.

What’s Not Returnable / Refundable?

1. Bulk orders of more than three items – We do not accept returns on bulk orders. For this reason, we suggest that you order just one item to test before placing an order for more than three of any one item.
2. Special Order items (Items that are made to order).
3. The paid shipping amount.
4. Clearance and re-sale products with original package.
5. No installation services will be refunded for a return, and disassembly is not a service that we provide

 

 

Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: caknadigital@gmail.com